:root {
  color-scheme: light;
  /* F-1(10/16): #f7f9fd 는 흰 패널과 대비 1.05:1 로 경계가 안 보였다 — 상담 콘솔(--agent-console-shell-bg)과 같은 값, 대비 1.18:1 */
  --surface-canvas: #e9edf2;
  --surface-primary: #ffffff;
  --surface-secondary: #f9fbfe;
  --surface-input: #f5f6f9;
  --surface-hover: #f1f6fd;
  --surface-selected: #ddf3ff;
  --surface-selected-warm: #fff8e8;
  --text-primary: #142548;
  --text-secondary: #5e6f90;
  --text-tertiary: #647594;
  --border-default: #dce4f1;
  --border-strong: #c9d6e9;
  --accent-primary: #0b60f4;
  --accent-hover: #084dcc;
  --accent-soft: #eaf3ff;
  --status-info: #0b60f4;
  --status-success: #0b7645;
  --status-success-soft: #ddf7e8;
  --status-warning: #9a5c00;
  --status-warning-soft: #fff0d5;
  --status-danger: #ef3340;
  --kakao-accent: #fee500;
  --kakao-chat-surface: #b2c7d9;
  --customer-chat-canvas: #f1f3f7;
  --customer-chat-dark: #151b25;
  --customer-chat-panel: #232b3a;
  --customer-chat-border: #354055;
  --customer-chat-text: #f8fafc;
  --customer-chat-muted: #aebbd0;
  --customer-chat-blue-start: #0a82d8;
  --customer-chat-blue-end: #2353f4;
  --customer-chat-unread: #ff4d5a;
  --customer-chat-shadow-ink: rgba(8, 22, 48, 0.24);
  --surface-scrim: rgba(20, 37, 72, 0.34);
  --shadow-ink: rgba(34, 66, 117, 0.08);
  --font-primary: "Pretendard Variable", Pretendard, "Noto Sans KR", "Malgun Gothic", system-ui, sans-serif;
  --font-mono: "SFMono-Regular", Consolas, monospace;
  --type-title: 1.375rem;
  --type-panel: 1.0625rem;
  --type-section: 0.9375rem;
  --type-body: 0.875rem;
  --type-small: 0.8125rem;
  --type-caption: 0.75rem;
  --type-micro: 0.6875rem;
  --space-1: 0.25rem;
  --space-2: 0.5rem;
  --space-3: 0.75rem;
  --space-4: 1rem;
  --space-5: 1.25rem;
  --space-6: 1.5rem;
  --space-7: 1.75rem;
  --space-8: 2rem;
  --control-size: 2.5rem;
  --control-size-lg: 3rem;
  --touch-target: 2.75rem;
  --history-row-size: 2rem;
  --history-format-popover-size: 19rem;
  --kakao-content-size: 72rem;
  --customer-info-content-size: 54rem;
  --marketing-workspace-block: 62rem;
  --marketing-preview-min-block: 25rem;
  --marketing-library-min-block: 32rem;
  --marketing-message-block: 14rem;
  --marketing-edit-dialog-inline: 92rem;
  --marketing-edit-dialog-block: 60rem;
  --marketing-edit-preview-inline: 24rem;
  --campaign-customer-screen-inline: 17rem;
  --campaign-customer-screen-block: 27.75rem;
  --campaign-customer-bar-size: 2.125rem;
  --campaign-tip-max-inline: 18.125rem;
  --campaign-customer-launcher-size: 3.5rem;
  --customer-chat-content-size: 40.5rem;
  --customer-chat-toolbar-size: 3rem;
  --app-content-max-inline: 240rem;
  --app-page-gutter: clamp(var(--space-8), 2vw, calc(var(--space-8) * 2));
  --agent-console-nav-size: 12.5rem;
  --agent-console-queue-size: 21rem;
  --agent-console-customer-size: 18rem;
  --agent-console-thread-size: 100%;
  --knowledge-wiki-category-size: 13.5rem;
  --knowledge-wiki-list-size: 25rem;
  --knowledge-wiki-reading-size: 46rem;
  --support-rail-size: 19rem;
  --support-filter-size: 10.5rem;
  --support-node-size: 18rem;
  --support-copy-measure: 44ch;
  --radius-sm: 0.375rem;
  --radius-md: 0.5rem;
  --radius-lg: 0.75rem;
  --radius-pill: 999px;
  --header-size: 3.875rem;
  --sidebar-size: 14.125rem;
  --splitter-size: 1.25rem;
  --motion-micro: 120ms;
  --motion-standard: 180ms;
  --motion-drawer: 240ms;
  --campaign-tip-enter: 260ms;
  --ease-out: cubic-bezier(0.16, 1, 0.3, 1);
  --ease-in: cubic-bezier(0.55, 0, 1, 0.45);
  --campaign-tip-ease: cubic-bezier(0.2, 0.8, 0.3, 1);
  --press-scale: 0.98;
  --line-default: 1px solid var(--border-default);
  --accent-edge-size: 1px;
  --shadow-subtle: 0 1px 2px var(--shadow-ink);
  --shadow-panel: 0 8px 24px var(--shadow-ink);
}

:root[data-theme="dark"] {
  color-scheme: dark;
  --surface-canvas: #1b1b1d;
  --surface-primary: #242426;
  --surface-secondary: #202022;
  --surface-input: #2d2d30;
  --surface-hover: #2d2d30;
  --surface-selected: #353538;
  --surface-selected-warm: #373229;
  --text-primary: #f2f2f3;
  --text-secondary: #c7c7ca;
  --text-tertiary: #99999e;
  --border-default: #38383c;
  --border-strong: #4a4a4f;
  --accent-primary: #8ab4f8;
  --accent-hover: #a4c5fa;
  --accent-soft: #2b2e33;
  --status-info: #8ab4f8;
  --status-success: #76c69c;
  --status-success-soft: #29322e;
  --status-warning: #d6ad69;
  --status-warning-soft: #352f26;
  --status-danger: #df7a82;
  --surface-scrim: rgba(8, 8, 9, 0.72);
  --shadow-ink: rgba(0, 0, 0, 0.42);
}

:root[data-theme="light"] :where(
  .template-scope-bar,
  .knowledge-scope-bar,
  .support-workspace__topbar,
  .campaign-asset-field,
  .campaign-choice-group,
  .campaign-duration-group,
  .campaign-filter-group,
  .campaign-library-toolbar,
  .campaign-edit-duration,
  .support-choice-groups > div,
  .support-preview-test,
  .support-structured-field,
  .agent-composer,
  .agent-composer-footer,
  .agent-console-nav > div:has(> .agent-console-search)
) {
  background: var(--surface-primary);
}

*,
*::before,
*::after {
  box-sizing: border-box;
}

html {
  font-family: var(--font-primary);
  background: var(--surface-canvas);
  color: var(--text-primary);
  -webkit-font-smoothing: antialiased;
}

body {
  margin: 0;
  min-inline-size: 20rem;
  min-block-size: 100dvh;
  background: var(--surface-canvas);
  color: var(--text-primary);
  font-size: var(--type-body);
  line-height: 1.55;
  word-break: keep-all;
}

button,
input,
textarea,
select {
  font: inherit;
  color: inherit;
}

button,
a,
input,
textarea,
select {
  -webkit-tap-highlight-color: transparent;
}

button {
  border: 0;
}

a {
  color: inherit;
  text-decoration: none;
}

svg {
  display: block;
  inline-size: 1.25rem;
  block-size: 1.25rem;
  flex: 0 0 auto;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.sr-only {
  position: absolute;
  inline-size: 1px;
  block-size: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.skip-link {
  position: fixed;
  inset-block-start: var(--space-2);
  inset-inline-start: var(--space-2);
  z-index: 1000;
  padding: var(--space-2) var(--space-4);
  border-radius: var(--radius-md);
  background: var(--text-primary);
  color: var(--surface-primary);
  transform: translateY(-200%);
  transition: transform var(--motion-micro) var(--ease-out);
}

.backend-access-banner {
  position: fixed;
  inset-block-start: var(--space-2);
  inset-inline-start: 50%;
  z-index: 1200;
  display: flex;
  max-inline-size: min(92vw, 44rem);
  align-items: center;
  gap: var(--space-2);
  padding: 0.45rem 0.75rem;
  border: 1px solid color-mix(in srgb, var(--color-warning, #d97706) 38%, transparent);
  border-radius: 999px;
  background: color-mix(in srgb, var(--surface-primary) 94%, #fff4d6);
  box-shadow: var(--shadow-md);
  color: var(--text-primary);
  font-size: var(--type-caption);
  font-weight: 700;
  line-height: 1.35;
  transform: translateX(-50%);
}

.backend-access-banner[hidden] {
  display: none;
}

.backend-access-banner[data-kind="error"] {
  border-color: color-mix(in srgb, var(--color-danger, #dc2626) 42%, transparent);
  background: color-mix(in srgb, var(--surface-primary) 94%, #fee2e2);
}

.backend-access-banner a {
  flex: 0 0 auto;
  color: var(--color-primary, #1267e5);
  text-decoration: underline;
  text-underline-offset: 0.14em;
}

[data-preview-readonly="true"] {
  cursor: not-allowed !important;
}

button[data-preview-readonly="true"],
[data-preview-readonly="true"] button[type="submit"],
[data-preview-readonly="true"] input[type="submit"] {
  opacity: 0.56;
}

@media (max-width: 40rem) {
  .backend-access-banner {
    inset-block-start: auto;
    inset-block-end: max(var(--space-3), env(safe-area-inset-bottom));
    inline-size: calc(100vw - (var(--space-4) * 2));
    justify-content: center;
    border-radius: var(--radius-lg);
    text-align: center;
  }
}

.skip-link:focus {
  transform: translateY(0);
}

:focus-visible {
  outline: 3px solid var(--accent-soft);
  outline-offset: 2px;
  box-shadow: 0 0 0 1px var(--accent-primary);
}

.panel {
  min-inline-size: 0;
  border: var(--line-default);
  border-radius: var(--radius-lg);
  background: var(--surface-primary);
  box-shadow: var(--shadow-subtle);
}

.panel:focus-within {
  border-color: var(--border-strong);
}

.panel__header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-4);
}

.panel__title {
  margin: 0;
  font-size: var(--type-panel);
  line-height: 1.4;
}

.button {
  position: relative;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  min-block-size: var(--control-size);
  padding-inline: var(--space-4);
  border: var(--line-default);
  border-radius: var(--radius-md);
  background: var(--surface-primary);
  color: var(--text-primary);
  font-weight: 700;
  line-height: 1;
  cursor: pointer;
  user-select: none;
  transition:
    background-color var(--motion-micro) var(--ease-out),
    border-color var(--motion-micro) var(--ease-out),
    color var(--motion-micro) var(--ease-out),
    transform var(--motion-micro) var(--ease-out),
    opacity var(--motion-micro) var(--ease-out);
}

.button:hover:not(:disabled) {
  border-color: var(--border-strong);
  background: var(--surface-hover);
}

.button:active:not(:disabled) {
  transform: scale(var(--press-scale));
}

.button:disabled {
  cursor: not-allowed;
  opacity: 0.48;
}

.button--primary {
  border-color: var(--accent-primary);
  background: var(--accent-primary);
  color: var(--surface-primary);
}

.button--primary:hover:not(:disabled) {
  border-color: var(--accent-hover);
  background: var(--accent-hover);
}

.button--ghost {
  border-color: transparent;
  background: transparent;
  color: var(--text-secondary);
}

.button--icon {
  inline-size: var(--control-size);
  padding: 0;
}

.button__spinner {
  inline-size: 1rem;
  block-size: 1rem;
  border: 2px solid var(--accent-soft);
  border-block-start-color: currentColor;
  border-radius: var(--radius-pill);
  animation: spin var(--motion-standard) linear infinite;
}

.badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-block-size: 1.5rem;
  padding-inline: var(--space-2);
  border-radius: var(--radius-pill);
  font-size: var(--type-micro);
  font-weight: 700;
  line-height: 1;
  white-space: nowrap;
}

.badge--success {
  background: var(--status-success-soft);
  color: var(--status-success);
}

.badge--warning {
  background: var(--status-warning-soft);
  color: var(--status-warning);
}

.badge--info {
  background: var(--accent-soft);
  color: var(--status-info);
}

.field {
  display: grid;
  gap: var(--space-2);
  min-inline-size: 0;
}

.field__label {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  font-size: var(--type-small);
  font-weight: 700;
}

.field__required {
  color: var(--status-danger);
}

.control {
  display: flex;
  align-items: center;
  min-inline-size: 0;
  min-block-size: var(--control-size);
  border: var(--line-default);
  border-radius: var(--radius-md);
  background: var(--surface-input);
  box-shadow: var(--shadow-subtle);
  transition:
    border-color var(--motion-micro) var(--ease-out),
    box-shadow var(--motion-micro) var(--ease-out),
    background-color var(--motion-micro) var(--ease-out);
}

.control:hover {
  border-color: var(--border-strong);
}

.control:focus-within {
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 3px var(--accent-soft);
}

.control__input,
.control__textarea {
  min-inline-size: 0;
  inline-size: 100%;
  border: 0;
  outline: 0;
  background: transparent;
  color: var(--text-primary);
}

.control > select {
  min-inline-size: 0;
  inline-size: 100%;
  block-size: calc(var(--control-size) - 2px);
  padding-inline: var(--space-3);
  border: 0;
  outline: 0;
  background: transparent;
  color: var(--text-primary);
}

/* Composite controls own the visible border and focus state.
   Their nested form field must never draw a second box. */
:where(
  .control,
  .topbar-dcode,
  .template-search,
  .template-scope-field,
  .knowledge-scope-bar__controls label,
  .support-header-filters label,
  .agent-console-search,
  .agent-lookup-search,
  .knowledge-wiki-search label,
  .customer-chat-composer-field,
  .agent-composer-row
) :is(input, textarea, select) {
  border: 0;
  outline: 0;
  box-shadow: none;
}

:where(
  .control,
  .topbar-dcode,
  .template-search,
  .template-scope-field,
  .knowledge-scope-bar__controls label,
  .support-header-filters label,
  .agent-console-search,
  .agent-lookup-search,
  .knowledge-wiki-search label,
  .customer-chat-composer-field,
  .agent-composer-row
) :is(input, textarea, select):is(:focus, :focus-visible) {
  outline: 0;
  box-shadow: none;
}

.control__input {
  block-size: calc(var(--control-size) - 2px);
  padding-inline: var(--space-3);
}

.control__textarea {
  min-block-size: 8rem;
  padding: var(--space-3);
  line-height: 1.65;
  resize: vertical;
}

.control__input::placeholder,
.control__textarea::placeholder {
  color: var(--text-tertiary);
  opacity: 1;
}

.control__suffix {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  inline-size: var(--control-size);
  block-size: var(--control-size);
  border-inline-start: var(--line-default);
  color: var(--text-primary);
}

.nav-item {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  min-block-size: var(--touch-target);
  padding-inline: var(--space-3);
  border-radius: var(--radius-md);
  color: var(--text-primary);
  font-size: var(--type-body);
  font-weight: 600;
  transition:
    background-color var(--motion-micro) var(--ease-out),
    color var(--motion-micro) var(--ease-out);
}

.nav-item:hover {
  background: var(--surface-hover);
  color: var(--accent-primary);
}

.nav-item[aria-current="page"] {
  background: var(--surface-selected);
  color: var(--accent-primary);
}

.nav-item__count {
  display: inline-grid;
  place-items: center;
  min-inline-size: 1.35rem;
  block-size: 1.35rem;
  margin-inline-start: auto;
  padding-inline: var(--space-1);
  border-radius: var(--radius-pill);
  background: var(--accent-soft);
  color: var(--accent-primary);
  font-size: var(--type-micro);
  font-variant-numeric: tabular-nums;
  font-weight: 800;
}

.tree-row {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  min-block-size: 2rem;
  inline-size: 100%;
  padding-inline: var(--space-2);
  border-radius: var(--radius-sm);
  background: transparent;
  color: var(--text-primary);
  font-size: var(--type-small);
  text-align: start;
  cursor: pointer;
}

.tree-row:hover {
  background: var(--surface-hover);
}

.tree-row[aria-current="true"] {
  background: var(--surface-selected);
  color: var(--accent-primary);
  font-weight: 700;
}

.status-text {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  min-block-size: 1.5rem;
  color: var(--status-success);
  font-size: var(--type-small);
  font-weight: 700;
}

@keyframes spin {
  to {
    transform: rotate(1turn);
  }
}

html[data-motion="off"] *,
html[data-motion="off"] *::before,
html[data-motion="off"] *::after {
  scroll-behavior: auto !important;
  animation: none !important;
  transition: none !important;
}

html[data-motion="off"] .button:active:not(:disabled) {
  transform: none;
}


/* 영업시간 밖 즉시 발송 경고. 확인 창 안에서만 뜬다 — 막지 않고 알린다. */
.send-dialog__warn {
  margin: 10px 0 0;
  padding: 10px 12px;
  border-radius: 8px;
  border-left: 3px solid var(--status-warning, #d18b00);
  background: var(--status-warning-soft, rgba(209, 139, 0, .12));
  color: var(--status-warning, #d18b00);
  font-size: 13px;
  line-height: 1.6;
}

/* ── 사내 게시판 ────────────────────────────────────────────────────
   상담원만 보는 공지. 어느 화면에서든 우하단 버튼으로 열어 본다 —
   상담 중에 게시판으로 옮겨 가지 않아도 되게 하는 것이 목적이다. */
.notice-dock {
  --notice-dock-button-size: 2.75rem;
  position: fixed;
  right: 20px;
  bottom: 20px;
  z-index: 2147482500;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 8px;
}

.notice-dock__actions {
  display: grid;
  gap: 8px;
  max-block-size: 0;
  opacity: 0;
  pointer-events: none;
  transform: translateY(0.75rem) scale(0.9);
  transform-origin: right bottom;
  transition:
    max-block-size var(--motion-standard) var(--ease-out),
    opacity var(--motion-standard) var(--ease-out),
    transform var(--motion-standard) var(--ease-out);
}

.notice-dock[data-expanded="true"] .notice-dock__actions {
  max-block-size: 14rem;
  opacity: 1;
  pointer-events: auto;
  transform: translateY(0) scale(1);
}

.notice-dock__button {
  position: relative;
  width: var(--notice-dock-button-size);
  height: var(--notice-dock-button-size);
  border-radius: 50%;
  border: 1px solid var(--border-default);
  background: var(--surface-primary);
  color: var(--accent-primary);
  cursor: pointer;
  display: grid;
  place-items: center;
  box-shadow: var(--shadow-panel);
  opacity: 0;
  transform: translateY(0.5rem) scale(0.84);
  transition:
    opacity var(--motion-standard) var(--ease-out),
    transform var(--motion-standard) var(--ease-out),
    border-color var(--motion-micro) var(--ease-out),
    background-color var(--motion-micro) var(--ease-out),
    color var(--motion-micro) var(--ease-out);
}

/* 구성원 도구는 상담원 콘솔에서만 활성화된다. author display 규칙이
   HTML hidden 속성을 덮지 않도록 명시적으로 격리한다. */
.notice-dock__button[hidden] {
  display: none;
}

.notice-dock[data-expanded="true"] .notice-dock__button {
  opacity: 1;
  transform: translateY(0) scale(1);
}

.notice-dock[data-expanded="true"] .notice-dock__button:nth-child(2) { transition-delay: 28ms; }
.notice-dock[data-expanded="true"] .notice-dock__button:nth-child(3) { transition-delay: 56ms; }

.notice-dock__button:hover {
  border-color: var(--accent-primary);
  background: var(--accent-soft);
  color: var(--accent-hover);
}
.notice-dock__button:focus-visible { outline: 2px solid var(--accent-primary); outline-offset: 2px; }
.notice-dock__button svg { width: 20px; height: 20px; }

.notice-dock__toggle {
  display: grid;
  place-items: center;
  inline-size: var(--notice-dock-button-size);
  block-size: var(--notice-dock-button-size);
  padding: 0;
  border: 1px solid color-mix(in srgb, var(--accent-primary) 42%, var(--border-default));
  border-radius: 50%;
  background: var(--accent-primary);
  box-shadow: var(--shadow-floating, var(--shadow-panel));
  color: #fff;
  cursor: pointer;
  transition:
    background-color var(--motion-micro) var(--ease-out),
    box-shadow var(--motion-micro) var(--ease-out),
    transform var(--motion-micro) var(--ease-out);
}

.notice-dock__toggle:hover {
  background: var(--accent-hover);
  box-shadow: 0 10px 28px color-mix(in srgb, var(--accent-primary) 32%, transparent);
}

.notice-dock__toggle:active { transform: scale(var(--press-scale)); }
.notice-dock__toggle:focus-visible { outline: 2px solid var(--accent-primary); outline-offset: 2px; }

.notice-dock__toggle span {
  display: block;
  font-size: 1.5rem;
  font-weight: 400;
  line-height: 1;
  transition: transform var(--motion-standard) var(--ease-out);
}

.notice-dock[data-expanded="true"] .notice-dock__toggle span {
  transform: rotate(180deg);
}

.notice-dock__count {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 9px;
  background: var(--status-warning, #d18b00);
  color: #fff;
  font-size: 11px;
  line-height: 18px;
  font-weight: 700;
}

.notice-dock__panel {
  position: absolute;
  inset-inline-end: calc(100% + 0.75rem);
  inset-block-end: 0;
  width: min(340px, calc(100vw - 40px));
  max-height: min(60vh, 520px);
  overflow-y: auto;
  padding: 12px;
  border-radius: 12px;
  border: 1px solid var(--border-default);
  background: var(--surface-primary);
  color: var(--text-primary);
  box-shadow: 0 12px 32px rgba(0, 0, 0, .28);
  opacity: 1;
  transform: translateY(0) scale(1);
  transform-origin: right bottom;
  will-change: opacity, transform;
}

.notice-dock__panel.is-opening {
  animation: notice-dock-panel-in var(--motion-standard) var(--ease-out) both;
}

.notice-dock__panel.is-closing {
  pointer-events: none;
  animation: notice-dock-panel-out var(--motion-standard) var(--ease-out) both;
}

.notice-dock__panel[hidden] { display: none; }

@keyframes notice-dock-panel-in {
  from { opacity: 0; transform: translateY(0.5rem) scale(0.96); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

@keyframes notice-dock-panel-out {
  from { opacity: 1; transform: translateY(0) scale(1); }
  to { opacity: 0; transform: translateY(0.5rem) scale(0.96); }
}

:root {
  --notice-dock-clearance: 4.75rem;
}

:root[data-notice-dock-expanded="true"] {
  --notice-dock-clearance: 13.5rem;
}

.notice-dock__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 8px;
  font-size: 13px;
}

.notice-dock__more { font-size: 12px; }
.notice-dock__empty { margin: 0; font-size: 13px; opacity: .7; }
.notice-dock__list { display: flex; flex-direction: column; gap: 8px; }

.notice-card {
  padding: 10px;
  border-radius: 8px;
  border-left: 3px solid var(--accent, #0077C8);
  background: var(--surface-sunken, rgba(140, 150, 165, .08));
  display: flex;
  flex-direction: column;
  gap: 4px;
}

/* 분류마다 색을 달리해 한눈에 갈린다. 색만으로 뜻을 전하지는 않는다 —
   글자로도 분류 이름이 붙어 있다. */
.notice-card[data-notice-kind="promotion"] { border-left-color: var(--status-warning, #d18b00); }
.notice-card[data-notice-kind="seminar"] { border-left-color: var(--status-success, #2e9e5b); }
.notice-card[data-notice-kind="event"] { border-left-color: #8b5cf6; }

.notice-card__head { display: flex; align-items: center; gap: 6px; font-size: 11px; opacity: .8; }
.notice-card__kind { font-weight: 700; }
.notice-card__pin { padding: 0 5px; border-radius: 4px; background: var(--status-warning-soft, rgba(209,139,0,.16)); }
.notice-card__title { font-size: 13px; line-height: 1.5; }
.notice-card__body { margin: 0; font-size: 12px; line-height: 1.6; opacity: .85; white-space: pre-wrap; }
.notice-card__link { font-size: 12px; }

.notice-popup__body { display: flex; flex-direction: column; gap: 10px; }
.notice-popup__skip { display: inline-flex; align-items: center; gap: 6px; margin-right: auto; font-size: 13px; }

/* 상담 중 뜨는 한 줄. 추천 멘트 위에 붙는다. */
.agent-notice-hint {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  border-radius: 8px;
  border-left: 3px solid var(--status-warning, #d18b00);
  background: var(--status-warning-soft, rgba(209, 139, 0, .12));
  font-size: 13px;
}

.agent-notice-hint__kind { font-weight: 700; white-space: nowrap; }

/* ── 게시판 화면 ─────────────────────────────────────────────────── */
.notice-page__body {
  display: grid;
  grid-template-columns: minmax(0, 1.3fr) minmax(0, 1fr);
  gap: 16px;
  align-items: start;
}

@media (max-width: 1100px) {
  .notice-page__body { grid-template-columns: minmax(0, 1fr); }
}

.notice-calendar, .notice-list {
  padding: 14px;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle, rgba(140, 150, 165, .3));
  background: var(--surface-primary);
  box-shadow: var(--shadow-subtle);
}

.notice-calendar__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 10px;
}

.notice-calendar__head h2 { font-size: 15px; margin: 0; }
.notice-calendar__hint { margin: 10px 0 0; font-size: 12px; opacity: .7; }

.notice-cal__weekdays, .notice-cal__days {
  display: grid;
  grid-template-columns: repeat(7, minmax(0, 1fr));
  gap: 4px;
}

.notice-cal__weekdays {
  margin-bottom: 4px;
  font-size: 11px;
  opacity: .7;
  text-align: center;
}

.notice-cal__cell {
  min-height: 72px;
  padding: 4px;
  border-radius: 6px;
  background: var(--surface-sunken, rgba(140, 150, 165, .07));
  display: flex;
  flex-direction: column;
  gap: 2px;
  overflow: hidden;
}

.notice-cal__cell.is-empty { background: transparent; }
.notice-cal__day { font-size: 11px; opacity: .7; }

.notice-cal__bar {
  display: block;
  width: 100%;
  padding: 2px 4px;
  border: 0;
  border-radius: 4px;
  background: var(--accent, #0077C8);
  color: #fff;
  font: inherit;
  font-size: 10px;
  text-align: left;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  cursor: pointer;
}

.notice-cal__bar[data-notice-kind="promotion"] { background: var(--status-warning, #d18b00); }
.notice-cal__bar[data-notice-kind="seminar"] { background: var(--status-success, #2e9e5b); }
.notice-cal__bar[data-notice-kind="event"] { background: #8b5cf6; }
.notice-cal__more { font-size: 10px; opacity: .7; }

.notice-list__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 10px;
}

.notice-list__head h2 { font-size: 15px; margin: 0; }
.notice-list__body { display: flex; flex-direction: column; gap: 6px; }
.notice-list__empty { margin: 0; font-size: 13px; opacity: .7; }

.notice-kind-filter {
  position: relative;
  display: inline-flex;
  min-inline-size: 8.5rem;
}

.notice-kind-filter__trigger {
  display: inline-flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-2);
  inline-size: 100%;
  min-block-size: var(--control-size);
  padding-inline: var(--space-3) var(--space-2);
  border: var(--line-default);
  border-radius: var(--radius-md);
  background: var(--surface-input);
  color: var(--text-primary);
  font: inherit;
  font-size: var(--type-small);
  font-weight: 700;
  cursor: pointer;
  transition: border-color var(--motion-micro) var(--ease-out),
    background-color var(--motion-micro) var(--ease-out),
    box-shadow var(--motion-micro) var(--ease-out);
}

.notice-kind-filter__trigger:hover {
  border-color: var(--border-strong);
  background: var(--surface-hover);
}

.notice-kind-filter__trigger:focus-visible {
  outline: 0;
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 var(--space-1) var(--accent-soft);
}

.notice-kind-filter__trigger > svg {
  inline-size: 0.875rem;
  block-size: 0.875rem;
  color: var(--text-tertiary);
  transition: transform var(--motion-micro) var(--ease-out);
}

.notice-kind-filter__trigger[aria-expanded="true"] > svg {
  transform: rotate(180deg);
}

.notice-kind-filter__menu {
  position: absolute;
  z-index: 70;
  inset-block-start: calc(100% + var(--space-1));
  inset-inline-end: 0;
  display: grid;
  gap: var(--space-1);
  inline-size: 100%;
  min-inline-size: max-content;
  padding: var(--space-1);
  border: var(--line-default);
  border-radius: var(--radius-md);
  background: var(--surface-primary);
  box-shadow: var(--shadow-panel);
}

.notice-kind-filter__menu[hidden] {
  display: none;
}

.notice-kind-filter__option {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-3);
  inline-size: 100%;
  min-block-size: 2rem;
  padding-inline: var(--space-2);
  border: 0;
  border-radius: var(--radius-md);
  background: transparent;
  color: var(--text-secondary);
  font: inherit;
  font-size: var(--type-small);
  font-weight: 700;
  text-align: start;
  white-space: nowrap;
  cursor: pointer;
}

.notice-kind-filter__option:hover,
.notice-kind-filter__option:focus-visible {
  outline: 0;
  background: var(--surface-hover);
  color: var(--text-primary);
}

.notice-kind-filter__option[aria-selected="true"] {
  background: var(--accent-soft);
  color: var(--accent-primary);
}

.notice-kind-filter__option > svg {
  inline-size: 0.875rem;
  block-size: 0.875rem;
}

.notice-kind-filter__option[aria-selected="false"] > svg {
  visibility: hidden;
}

html[data-motion="off"] .notice-kind-filter__trigger,
html[data-motion="off"] .notice-kind-filter__trigger > svg {
  transition: none;
}

.notice-row {
  display: grid;
  grid-template-columns: 56px minmax(0, 1fr) auto;
  grid-template-areas: "kind title period" "kind flags flags";
  gap: 2px 8px;
  width: 100%;
  padding: 8px 10px;
  border: 1px solid transparent;
  border-left: 3px solid var(--accent, #0077C8);
  border-radius: 8px;
  background: var(--surface-sunken, rgba(140, 150, 165, .07));
  color: inherit;
  font: inherit;
  text-align: left;
  cursor: pointer;
}

.notice-row:hover { border-color: var(--accent, #0077C8); }
.notice-row[data-notice-kind="promotion"] { border-left-color: var(--status-warning, #d18b00); }
.notice-row[data-notice-kind="seminar"] { border-left-color: var(--status-success, #2e9e5b); }
.notice-row[data-notice-kind="event"] { border-left-color: #8b5cf6; }

.notice-row__kind { grid-area: kind; font-size: 11px; font-weight: 700; opacity: .85; }
.notice-row__title { grid-area: title; font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.notice-row__period { grid-area: period; font-size: 11px; opacity: .7; white-space: nowrap; }
.notice-row__flags { grid-area: flags; display: flex; gap: 5px; font-size: 10px; }
.notice-row__flags em { font-style: normal; padding: 0 5px; border-radius: 4px; background: rgba(140,150,165,.18); }
.notice-row__flags em.is-live { background: var(--status-success-soft, rgba(46,158,91,.18)); }
.notice-row__flags em.is-past { opacity: .6; }

.notice-edit-dialog.agent-lookup-dialog {
  inline-size: min(48rem, calc(100% - var(--space-8)));
  max-block-size: calc(100dvh - var(--space-8));
  max-inline-size: none;
  padding: 0;
  border: 0;
  border-radius: var(--radius-lg);
  background: transparent;
  box-shadow: var(--shadow-panel);
}

.notice-edit-dialog::backdrop {
  background: var(--surface-scrim);
  backdrop-filter: blur(2px);
}

.notice-edit-dialog .agent-lookup-dialog__card {
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto;
  max-block-size: calc(100dvh - var(--space-8));
  margin: 0;
  border: var(--line-default);
  border-radius: var(--radius-lg);
  background: var(--surface-primary);
  color: var(--text-primary);
  overflow: hidden;
}

.notice-edit-dialog .agent-lookup-dialog__header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-4);
  padding: var(--space-4) var(--space-5);
  border-block-end: var(--line-default);
}

.notice-edit-dialog .agent-lookup-dialog__header h2,
.notice-edit-dialog .agent-lookup-dialog__header p {
  margin: 0;
}

.notice-edit-dialog .agent-lookup-dialog__header h2 {
  font-size: var(--type-panel);
}

.notice-edit-dialog .agent-lookup-dialog__header p {
  margin-block-start: var(--space-1);
  color: var(--text-secondary);
  font-size: var(--type-small);
}

.notice-edit-dialog .agent-lookup-dialog__body.notice-edit__body {
  display: grid;
  grid-template-columns: minmax(10rem, 0.65fr) minmax(0, 1.35fr);
  gap: var(--space-3);
  min-block-size: 0;
  max-block-size: none;
  padding: var(--space-4) var(--space-5);
  overflow: visible;
}

.notice-edit__field--body,
.notice-edit__field--keywords,
.notice-edit__row,
.notice-edit__hint,
.notice-edit__row--checks,
.notice-edit__error {
  grid-column: 1 / -1;
}

.notice-edit__row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: var(--space-3);
}

.notice-edit__textarea-control {
  align-items: stretch;
  min-block-size: 5.25rem;
}

.notice-edit__textarea-control .control__textarea {
  min-block-size: 5.25rem;
  padding: var(--space-2) var(--space-3);
  line-height: 1.55;
}

.notice-edit__row--checks {
  display: flex;
  align-items: center;
  gap: var(--space-5);
  min-block-size: var(--control-size);
}

.notice-edit__check {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  font-size: var(--type-small);
  font-weight: 600;
}

.notice-edit__hint {
  margin: calc(var(--space-2) * -1) 0 0;
  color: var(--text-tertiary);
  font-size: var(--type-caption);
}

.notice-edit-dialog .agent-crm-history-dialog__actions {
  display: flex;
  justify-content: flex-end;
  gap: var(--space-2);
  padding: var(--space-3) var(--space-5);
  border-block-start: var(--line-default);
  background: var(--surface-secondary);
}

.notice-edit-dialog #noticeDeleteButton {
  margin-inline-end: auto;
}

@media (max-height: 44rem) {
  .notice-edit-dialog .agent-lookup-dialog__body.notice-edit__body {
    overflow-y: auto;
  }
}

@media (max-width: 47.999rem) {
  .notice-edit-dialog.agent-lookup-dialog {
    inline-size: calc(100% - var(--space-4));
    max-block-size: calc(100dvh - var(--space-4));
  }

  .notice-edit-dialog .agent-lookup-dialog__card {
    max-block-size: calc(100dvh - var(--space-4));
  }

  .notice-edit-dialog .agent-lookup-dialog__header,
  .notice-edit-dialog .agent-lookup-dialog__body.notice-edit__body,
  .notice-edit-dialog .agent-crm-history-dialog__actions {
    padding-inline: var(--space-4);
  }

  .notice-edit-dialog .agent-lookup-dialog__body.notice-edit__body {
    grid-template-columns: minmax(0, 1fr);
    overflow-y: auto;
  }

  .notice-edit__field--body,
  .notice-edit__field--keywords,
  .notice-edit__row,
  .notice-edit__hint,
  .notice-edit__row--checks,
  .notice-edit__error {
    grid-column: 1;
  }
}

.notice-edit__error {
  margin: 0;
  padding: 8px 10px;
  border-radius: 6px;
  background: var(--status-danger-soft, rgba(220, 70, 70, .14));
  color: var(--status-danger, #dc4646);
  font-size: 13px;
}

/* .button 의 display:inline-flex 가 [hidden] 을 덮는다. 숨긴 버튼은 숨겨야 한다 —
   새 게시물인데 '삭제' 가 보이면 누른다. */
.button[hidden] { display: none; }

/* ── 상담 점수 ────────────────────────────────────────────────────
   숫자는 상담 품질 지표이지 사람 평가가 아니다. 화면도 순위표처럼
   보이지 않게 만든다 — 상담원별 집계는 아예 없다. */
.review-page {
  min-inline-size: 0;
  min-block-size: 0;
  block-size: 100%;
  overflow-x: hidden;
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-gutter: auto;
  scrollbar-width: none;
  -ms-overflow-style: none;
}

.review-page::-webkit-scrollbar {
  display: none;
  inline-size: 0;
  block-size: 0;
}

.review-page__inner.app-view-frame,
.notice-page__inner.app-view-frame {
  display: grid;
  align-content: start;
  gap: var(--space-3);
  min-block-size: 100%;
  margin-inline: auto;
  padding-block: var(--space-4) var(--space-8);
}

.review-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-4);
  min-inline-size: 0;
  min-block-size: var(--control-size-lg);
  padding: var(--space-2) var(--space-3);
  border: var(--line-default);
  border-radius: var(--radius-md);
  background: var(--surface-primary);
  box-shadow: var(--shadow-panel);
}

.review-toolbar__title {
  color: var(--text-secondary);
  font-size: var(--type-small);
  white-space: nowrap;
}

.review-header-filters {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  margin-inline-start: auto;
}

.review-filter {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  align-items: center;
  inline-size: clamp(9.5rem, 14vw, var(--support-filter-size));
  min-inline-size: 0;
  padding-inline-start: var(--space-3);
  border: var(--line-default);
  border-radius: var(--radius-md);
  background: var(--surface-input);
}

.review-filter.template-scope-field {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  min-block-size: 0;
}

.review-filter > span {
  color: var(--text-tertiary);
  font-size: var(--type-micro);
  font-weight: 700;
  white-space: nowrap;
}

.review-filter:focus-within {
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 var(--space-1) var(--accent-soft);
}

.review-filter .template-scope-icon-trigger {
  min-block-size: var(--control-size);
  padding: 0 var(--space-2);
  border-radius: 0 var(--radius-md) var(--radius-md) 0;
}

.review-filter .template-scope-icon-trigger__label {
  font-weight: 700;
}

.review-filter select {
  inline-size: 100%;
  min-block-size: var(--control-size);
  min-inline-size: 0;
  padding: 0 var(--space-2);
  border: 0;
  outline: 0;
  background: transparent;
  color: var(--text-primary);
  font-size: var(--type-small);
}

.review-page__body { display: flex; flex-direction: column; gap: 16px; }

.review-cards { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.review-card {
  padding: 14px;
  border-radius: 12px;
  border: 1px solid var(--border-subtle, rgba(140, 150, 165, .3));
  background: var(--surface-primary);
  box-shadow: var(--shadow-subtle);
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.review-card span { font-size: 12px; opacity: .7; }
.review-card strong { font-size: 24px; font-variant-numeric: tabular-nums; }

.review-block {
  padding: 14px;
  border-radius: 12px;
  border: 1px solid var(--border-subtle, rgba(140, 150, 165, .3));
  background: var(--surface-primary);
  box-shadow: var(--shadow-subtle);
}
.review-block h2 { margin: 0 0 10px; font-size: 15px; }
.review-grid { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 16px; }
@media (max-width: 1000px) {
  .review-grid, .review-cards { grid-template-columns: minmax(0, 1fr); }

  .review-toolbar {
    align-items: stretch;
  }

  .review-header-filters {
    flex: 1 1 auto;
  }

  .review-filter {
    flex: 1 1 0;
    inline-size: auto;
  }
}

@media (max-width: 47.999rem) {
  .review-page__inner.app-view-frame,
  .notice-page__inner.app-view-frame {
    gap: var(--space-3);
  }

  .review-toolbar {
    display: grid;
    grid-template-columns: minmax(0, 1fr);
  }

  .review-header-filters {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    inline-size: 100%;
    margin-inline-start: 0;
  }

  .review-header-filters .button {
    grid-column: 1 / -1;
  }
}

.review-tips { margin: 0; padding: 0; list-style: none; display: flex; flex-direction: column; gap: 8px; }
.review-tip {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  padding: 10px;
  border-radius: 8px;
  border-left: 3px solid var(--border-subtle, rgba(140, 150, 165, .4));
  background: var(--surface-sunken, rgba(140, 150, 165, .07));
  font-size: 13px;
  line-height: 1.6;
}
.review-tip.is-warn { border-left-color: var(--status-warning, #d18b00); }
.review-tip.is-good { border-left-color: var(--status-success, #2e9e5b); }
.review-tip__badge { flex: none; font-size: 11px; font-weight: 700; opacity: .8; white-space: nowrap; }

.review-axes-list { margin: 0; padding: 0; list-style: none; display: flex; flex-direction: column; gap: 8px; }
.review-axis {
  display: grid;
  grid-template-columns: 88px minmax(0, 1fr) 40px 44px;
  align-items: center;
  gap: 8px;
  font-size: 13px;
}
.review-axis__label { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.review-axis__bar {
  height: 8px;
  border-radius: 4px;
  background: var(--surface-sunken, rgba(140, 150, 165, .16));
  overflow: hidden;
}
.review-axis__bar i { display: block; height: 100%; background: var(--status-success, #2e9e5b); }
.review-axis.is-mid .review-axis__bar i { background: var(--status-warning, #d18b00); }
.review-axis.is-low .review-axis__bar i { background: var(--status-danger, #dc4646); }
.review-axis__avg { text-align: right; font-variant-numeric: tabular-nums; font-weight: 600; }
.review-axis__count { text-align: right; font-size: 11px; opacity: .6; }

.review-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.review-table th, .review-table td { padding: 6px 8px; border-bottom: 1px solid var(--border-subtle, rgba(140,150,165,.2)); text-align: left; }
.review-table .num { text-align: right; font-variant-numeric: tabular-nums; }
.review-table .is-low { color: var(--status-danger, #dc4646); }
.review-table .is-mid { color: var(--status-warning, #d18b00); }

.review-trend { display: flex; align-items: flex-end; gap: 3px; height: 90px; }
.review-trend__bar { flex: 1; min-width: 4px; border-radius: 2px 2px 0 0; background: var(--status-success, #2e9e5b); }
.review-trend__bar.is-mid { background: var(--status-warning, #d18b00); }
.review-trend__bar.is-low { background: var(--status-danger, #dc4646); }

.review-empty { margin: 0; font-size: 13px; opacity: .7; }

.review-axes__body { display: flex; flex-direction: column; gap: 10px; }
.review-axes__list { display: flex; flex-direction: column; gap: 6px; }
.review-axis-edit {
  display: grid;
  grid-template-columns: 28px 96px 110px minmax(0, 1fr) 70px 32px;
  gap: 6px;
  align-items: center;
}
.review-axis-edit input[type="text"], .review-axis-edit input[type="number"] {
  padding: 5px 8px;
  border-radius: 6px;
  border: 1px solid var(--border-subtle, rgba(140, 150, 165, .35));
  background: var(--surface-raised, transparent);
  color: inherit;
  font: inherit;
  font-size: 12px;
  min-width: 0;
}
.review-axis-edit input[readonly] { opacity: .65; }
.review-axes__hint { margin: 0; font-size: 12px; opacity: .7; }

/* 슬랙 고객이력 — 게시판 버튼 옆. 누르기 전에는 아무것도 조회하지 않는다. */
.notice-dock__button--slack { color: #4a154b; }
.notice-dock__button--slack svg { width: 18px; height: 18px; }
.notice-dock__button--slack:hover {
  border-color: #4a154b;
  background: color-mix(in srgb, #e01e5a 10%, var(--surface-primary));
  color: #e01e5a;
}
:root[data-theme="dark"] .notice-dock__button--slack { color: #f38ab3; }
.notice-dock__button--slack.is-empty {
  border-color: var(--status-warning, #d18b00);
  color: var(--status-warning, #d18b00);
}